Privacy Policy – Vistaar AI

Effective Date: July 20, 2026

1. Introduction

Vistaar AI is an AI-powered Decision Intelligence platform developed and operated by Ordinet Solutions Pvt. Ltd. This Privacy Policy explains how we collect, process, store, protect, and use information while providing our services.

By using Vistaar AI, you acknowledge and agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

  • Vistaar AI Web Application
  • Mobile Applications (if applicable)
  • APIs and Integrations
  • Dashboards and Reporting Services
  • AI-powered Analytics and Chatbot Features
  • Email and Notification Services
  • Customer Support Services

3. Information We Collect

A. Business Data
Vistaar AI processes business data provided by authorized customers, which may include:

  • ERP Data
  • Inventory Data
  • Production Data
  • Machine and IoT Data
  • Sales & CRM Data
  • Purchase Data
  • Finance & Accounting Data
  • HRMS Data
  • Supply Chain Data
  • Quality Control Data
  • Maintenance Data
  • Excel, CSV and other uploaded business files

The exact data processed depends on the customer’s implementation and business requirements.

B. User Account Information
We may collect:

  • Name
  • Email Address
  • Mobile Number
  • Company Name
  • Designation
  • Login Credentials (encrypted)
  • User Role and Permissions

C. System Information
For security, monitoring and performance purposes, we may collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Login History
  • Session Information
  • Error Logs
  • Usage Analytics

4. How We Use Information

We use collected information to:

  • Integrate data from multiple business systems.
  • Build secure ETL pipelines.
  • Clean and standardize enterprise data.
  • Generate dashboards and business reports.
  • Detect operational inefficiencies and business leakages.
  • Perform AI-based diagnosis and analytics.
  • Generate financial impact analysis.
  • Provide AI recommendations.
  • Enable chatbot interactions.
  • Send alerts, notifications and reports.
  • Improve platform performance and security.
  • Provide customer support.
  • Comply with legal obligations.

5. AI Processing

Vistaar AI uses Artificial Intelligence and Machine Learning to:

  • Analyze operational data.
  • Detect anomalies and unusual business patterns.
  • Identify process inefficiencies.
  • Forecast trends.
  • Generate business insights.
  • Recommend corrective actions.
  • Answer business-related questions through conversational AI.

AI-generated recommendations are advisory in nature. Customers remain responsible for business decisions and implementation.

6. Data Ownership

All business data uploaded or integrated into Vistaar AI remains the sole property of the respective customer.

Ordinet Solutions Pvt. Ltd. does not claim ownership of customer data.

7. Confidentiality

We treat all customer information as confidential.

Customer data is accessed only by authorized personnel when necessary for:

  • Implementation
  • Technical Support
  • Maintenance
  • Customer-authorized troubleshooting

All personnel are expected to maintain appropriate confidentiality obligations.

8. Data Security

We implement appropriate administrative, technical, and organizational measures to protect customer information, including:

  • Encryption of data in transit using HTTPS/TLS.
  • Encryption of sensitive information at rest where applicable.
  • Role-based access control.
  • Secure authentication mechanisms.
  • Audit logs.
  • Network security controls.
  • Regular software updates.
  • Controlled access to production systems.
  • Backup and disaster recovery procedures.

While we strive to protect all information, no system connected to the internet can guarantee absolute security.

9. Data Sharing

We do not sell customer data.

Customer information is shared only when:

  • Authorized by the customer.
  • Required for delivering contracted services.
  • Required by law or legal process.
  • Necessary to protect legal rights or prevent fraud.

10. Third-Party Services

Vistaar AI may integrate with third-party systems such as:

  • ERP Platforms
  • CRM Systems
  • HRMS Platforms
  • Accounting Software
  • Manufacturing Systems
  • Cloud Infrastructure Providers
  • Email and Messaging Services
  • API Providers

Each third-party provider operates under its own privacy and security policies.

11. Data Retention

Customer data is retained only for the duration agreed in the applicable service agreement or as required by law.

Upon termination of services, data may be returned or securely deleted in accordance with contractual obligations and our data retention procedures.

12. Customer Responsibilities

Customers are responsible for:

  • Providing lawful data.
  • Obtaining required permissions or consents where applicable.
  • Maintaining accurate information.
  • Managing user access.
  • Protecting account credentials.
  • Using the platform in compliance with applicable laws.

13. User Rights

Subject to applicable law and contractual terms, customers may request:

  • Access to their data.
  • Correction of inaccurate information.
  • Export of available business data.
  • Deletion of eligible data.
  • Restriction of certain processing activities.

Requests may be subject to legal, contractual, or operational limitations.

14. Cookies and Analytics

Vistaar AI may use cookies and similar technologies to:

  • Maintain user sessions.
  • Improve user experience.
  • Remember preferences.
  • Monitor platform performance.
  • Analyze usage trends.

Users may manage cookie preferences through their browser settings where applicable.

15. International Data Transfers

Where customer data is processed or hosted in different jurisdictions, appropriate contractual and technical safeguards will be applied in accordance with applicable laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published within the Platform or on our official website, with the revised effective date.

17. Contact Us

Ordinet Solutions Pvt. Ltd.

For privacy-related questions, data requests, or security concerns, please contact:

Email: info@ordinet.in

Website: https://www.ordinet.in

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.